PAIA manual

About this manual

This is the manual that the Promotion of Access to Information Act, 2000 (PAIA), section 51, requires of Zeed Studios (Pty) Ltd (registration 2026/662342/07). It explains which records we hold and how to ask for them.

Contact details

• Head of the private body and Information Officer: Zian Niemand, director
• Email: info@zeedstudios.co.za
• Phone: +27 60 897 9268
• Based in: Western Cape, South Africa
• Postal and street address: our registered office, given at the foot of this page

The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA, in every official language. Download it from inforegulator.org.za or ask the Information Regulator (South Africa), Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Complaints: POPIAComplaints@inforegulator.org.za, or online at eservices.inforegulator.org.za.

Records available without a request

• Everything published on zeedstudios.co.za, including our privacy policy, terms and this manual.

Records we keep because the law requires them

• Companies Act 71 of 2008
• Tax Administration Act 28 of 2011 and Income Tax Act 58 of 1962
• Protection of Personal Information Act 4 of 2013
• Electronic Communications and Transactions Act 25 of 2002
• Consumer Protection Act 68 of 2008
• Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995, if we have employees

Subjects and categories of records

• Company records: incorporation documents, the register of directors, resolutions.
• Financial records: invoices, receipts, bank statements, tax returns, accounting records.
• Client records: proposals, quotes, agreements, invoices, correspondence, onboarding answers and project files.
• Supplier records: agreements and invoices from our service providers.
• Website and systems records: server logs, source code, system documentation.

Personal information we process

• Purpose: to answer enquiries, quote, deliver and support projects, bill and get paid, meet legal duties, and keep our systems secure.
• Data subjects and information: prospective clients (names, contact details, enquiry details); clients and their staff (names, contact details, company details, project information, payment records); suppliers (contact and banking details); website visitors (server log data).
• Recipients: the service providers listed in our privacy policy, and government bodies such as SARS where the law requires it.
• Cross-border transfers: some providers store information in the European Union and the United States, under data processing terms described in our privacy policy.
• Security: encrypted connections, access limited to authorised staff, private document links and database access rules. See the privacy policy for detail.

How to request a record

• Complete Form 2 (Request for Access to Record), available from inforegulator.org.za, and send it to our Information Officer by email.
• Give enough detail for us to identify the record, and say which right you want to protect if the record is not about you.
• We decide within 30 days and tell you in writing. The period can be extended once by up to 30 days, with reasons.

Fees

• Request fee: R140 (not payable if you are asking for your own personal information).
• Copies: R2 per A4 page.
• Search and preparation: R145 per hour after the first hour, up to R435.
• If the search will take more than 6 hours, we may ask for a deposit of one third of the access fee.

Grounds for refusal

We may refuse access on the grounds set out in PAIA sections 62 to 70, for example to protect another person's privacy, confidential commercial information of a third party, legally privileged records, or our own trade secrets.

If you disagree with our decision

You may complain to the Information Regulator within 180 days of our decision, or apply to court. Information Regulator (South Africa), Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Complaints: POPIAComplaints@inforegulator.org.za, or online at eservices.inforegulator.org.za.

Availability of this manual

This manual is published on our website. A copy is available at our registered office, and we will email it to you on request.